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Missed Appointment Policy

Exotic Animal Care Center is committed to providing exceptional care for our clients and patients. In order for us to provide the best medical care we can and to be respectful of the medical needs of patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to a patient in need of treatment. If it is necessary to cancel an appointment we require a 24 hour notice. Appointments are in high demand and your cancellation will allow another patient access to timely medical care.

Please call us at 626.405.1777 or email [email protected] by 2:00 pm of the day prior to  your scheduled appointment to notify us of any  changes or cancellations. To cancel a Monday  appointment please do so by 2:00 pm on  Saturday.

 If two appointments are missed without proper  notification, the $85.00 exam fee will need to be  paid in advance for all future appointments.